7. Customer Service Let your customers text you with problems or questions to improve your customer service. Another way to take advantage of the two-way communication component of texting is to use it as a way to handle customer service inquiries. Often, customers prefer to ask questions via text message because it's convenient. Examples & samples of automated messages (Text, Email) Many businesses are using automated messages for retaining their customers and setting good examples for other businesses to follow. Using the auto reply messages rightly helps the business from taking impromptu decisions.